Saphar Travels Cancellation Policy 

1. Payment Terms

• Methods: Payments can be made via Cheque, Demand Draft, NEFT, RTGS, IMPS, or Company QR code.
• Documentation: Ensure collection and verification of a duly filled booking form, Statement of Account, and receipt of payment.

2. Cancellation Fees

• Fees are based on the number of days prior to departure:
  • After Booking, Tour cancellation or Before visa appointment (Administation charges)
  • After Visa approval: Depends on the tour package(please refere tour itinerary)
  • Less Than 60 days: 50% fee
  • Less Than 45 days: 70% fee
  • Less Than 30 days: 100% fee
  • For detailed cancellation policy kindly refer the provided tour itinerary.

3. Guest Cancellation

• Notification: Must inform Saphar Travels via email for cancellation.
• Refund Process: Refunds are issued in the form of credit note which is utilized in 12 months from the date of cancellation or if choose refund in account then admistration charges will deduct and balance amount will be refunded in 20-25 Days .

4. Cancellation by Single Guest Sharing a Room

• Group Tours: Single Guest Should book the tour on Single sharing Basis only, Twin Sharing Options for group tours does not guaranteed by SAPHAR TRVALS for room partners.
• If in the Twin sharing option another guest cancelled the tour in any cases then Single Sharing Tour price will be charged. 
• Refunds: Applicable under certain conditions or credit note will be issued.

5. Cancellation by Saphar Travels

• SAPHAR TRAVELS have all the rights to cancel or reschedule the tour due to any operational reason or inadequate participation of the guests required to operate a tour. 
• Refund will be provided within 20-25 working days in case of cancellation by Saphar Travels.
• SAPHAR TRAVELS will not liable to pay any interest on the tour amount paid by the guest.
• SAPHAR TRAVELS reserves the right to deny any booking or cancel the accepted booking of any guest with assigning any reason or provinding any justification.

6. Cancellation due to Force Majeure

• Policy: No refunds for cancellations due to natural calamities, epidemics, or terrorist disturbances.
• Rescheduling: The option to choose a future date for the same tour or credit note will issued and should utilized within 12 months from the date of issuance.

7. Rescheduling due to Uncontrollable Factors

• Considering the safety of the tourist, SAPHAR TRAVELS is camplled to postpone/ reschedule the tour under force majeure situation or due to uncontrollable factors at the destination, however guest/s do not wish to continue and cancel the tour
• Policy: Situations like natural calamity, epidemic, pandemic, terrorist activities, political unrest, curfews, local riots, goverments orders etc. or uncotrollable factors like airline operation/schedule change, disruption due to political/sports/local/VIP events ect. at the destination cansidering the safety of the tourists
• under such force majeure situations/uncontrollable factors No refund will be applicable.
• For rescheduling caused by airline changes or major events at the destination no refund will be applicable.

8. Visa Rejection

• Cancellation Fee Applicable if a visa is rejected as a same date considered as the date of cancellation and cancellation charges will applicable according to the cancellation policy.
• Guest can re-apply the visa by paying additional visa charges & SAPHAR TRAVELS will not be resposible for any rejection of any kind of Visa.
• Second Rejection: Fee based on the date of the second rejection as same date consider as the date of cancellation and cancellation charges will applicable according to the cancellation policy.
• In case of ‘Group Booking’, if visa of an individual in a group is rejected or delayed and rest of the group cancels the tour then cancellation charges will be charged as per cancellation policy.

9. Non-payment of Tour Price

• Consequence: Saphar Travels may cancel the booking and apply cancellation charges.
• Guest require the pay the Tour Price at given payment terms. If the payment is not received during the mentioned time frame, the SAPHAR TRAVELS reserves the right to cancel the booking without any written notification from the guest and forfeit the paid amount.
• In such case, SAPHAR TRAVELS’s cancellation notice date will be treated as the deemed cancellation date and cancellation charges will apply as per the cancellation policy.

10. Right of Admission and Termination

• Policy: Saphar Travels reserves the right to refuse bookings or terminate a guest’s tour without providing any reason or any kind of justification.

11. No Show or Absence on Day 1

• Policy: Treated as a cancellation with a 100% fee.

12. Discontinuation from Ongoing Tour

• SAPHAR TRAVELS reserves the right to terminate the tour of any guest while on tour if the guest does not follow the group tour decorum or misbehave/ create nuisance to co-passengers/Tour Manager/ coach Captain/ Local Citizen/ official etc. Under such circumstance guest will have to make arrangements for their return travel on their own and no refund is applicable. 
• No refund in any case of discontinuation of tour.

14.Travel Insurance

• Inclusion: Included for guests up to 59 years of age in regular group tour prices.

14. Refunds

• Refunds from SAPHAR TRAVELS will be paid only in Indian Rupees by RTGS/NEFT, even if guest has made the tour payment partly or fully in foreign currency.
• SAPHAR TRAVELS is not liable to pay any interest on the tour amount paid by the guest.
• Convenience charges for the payment made by credit card, debit card, online tranfers etc. is non-refundable.
• Tax collected at Source for the international tour is non-refundable as it is deposited with the income tax department and record on guest’s register PAN. TCS Amount cannot be reversed, however can be claimed by guest while filling the anual income tac returns.
• In Case of force majeure/ uncontrollable situation SAPHAR TRAVELS reserves the right to levy non-refundable Tour Charge/ service charge/ trasnfer charge for standalone service.
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